Osso Stool - Oak
Shipping policy
Because we produce customized products according to your demand, it will take 1-2 business days to produce after you place the order. Then it will be delivered to your home by a courier company.
How long does shipping take?
You will receive a tracking number via email once your order has been shipped.
Orders shipping to the US:14~28 business days
Orders shipping to UK destinations:14~30 business days
Orders shipping to Australian destinations:14~30 business days
Orders shipping to Canadian destinations:14~30 business days
Notice:
1) Due to COVID-19 if the epidemic situation in your area is serious, the transportation time may be 1~3 days later than the expected date.
2) Clients need to cover the resend shipping cost if parcels are returned by insufficient/wrong address and contact information.
How can I track my order?
As soon as your order has been dispatched, we will email you to confirm that it’s on the way. This email will also have your tracking number, so the email address must be entered correctly when the order is placed.
Will I have to pay customs and import charges?
Maybe. Any customs or import duties are charged by local customs agencies once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. The price of the goods you ordered does not include customs fees or import duties.
Unfortunately, we cannot tell you what the specific tariff costs are, as customs policies and charges vary from country to country.
If you refuse to accept the delivery duties on the items you have purchased, the courier may return the items. If this happens, once your order is returned to our company. You will get a refund, but the shipping cost you paid is not included.
30-day postage paid returns
30-Day Return and Exchange Policy
Here are the details:
Returns:
- You have up to 30 days from the date of purchase to return any item for a full refund or store credit.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
- Please include the original receipt or proof of purchase with your return.
Exchanges:
- We understand that sometimes items may need to be exchanged for a different size, color, or model. You can exchange your item within 30 days of purchase.
- Like returns, exchanged items must be unused, in their original packaging, and in resalable condition.
How to Initiate a Return or Exchange:
- Contact our customer service team either by phone or email to initiate the return or exchange process.
- Our customer service representatives will guide you through the necessary steps and provide you with a return authorization if required.
Important Notes:
- Shipping costs for returns or exchanges are the responsibility of the customer unless the return is due to our error or a defective product.
- We will also inform you if your refund is approved or denied. If the product is already in transit and the customer requests a refund, a 30% restocking fee will be charged!
- Refunds will be processed using the original payment method.
- Please allow up to 30 for your refund to appear in your account, depending on your bank or credit card issuer.
Contact Us:
- If you have any questions about our return and exchange policy, please don't hesitate to contact our customer service team. We are here to assist you and ensure a smooth shopping experience.
We appreciate your business and look forward to serving you again in the future!
Contact Information: support@hotdealia.com
Contact Us
Our customer service team is available to assist you during our business hours, Monday through Friday, from 9:00 AM to 5:00 PM (Eastern Time).
If you have any questions or concerns, please do not hesitate to contact us.
We would love to hear from you, contact us on:
Contact Information: support@hotdealia.com.
Payment Methods
We accept a variety of payment methods to ensure your convenience. Here’s a detailed overview of our payment options:
Credit Card Payments
We accept the following credit cards for your convenience:
Visa
MasterCard
American Express
Discover
How to Pay with a Credit Card:
Select Your Items: Add the items you wish to purchase to your cart.
Proceed to Checkout: Click on the cart icon and select "Checkout" to review your order.
Enter Payment Information: Choose the credit card option and enter your card details, including the card number, expiration date, and CVV code.
Confirm Your Purchase: Review your order details and click "Submit" to complete your transaction.
Security Measures:
Your security is our top priority. We use industry-standard encryption technology to protect your payment information. Our secure payment gateway ensures that your credit card details are processed safely and confidentially.
